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Call waiting not working after full fibre install

Sean5505
Team Player
Private Message TalkTalk

on ‎29-06-2023 05:41 PM

Message 7 of 7

Does anyone have a solution to getting the call waiting to function again.  It worked fine until I got full fibre to the property.  It says I have it as part of my contract, but it doesn't seem to work anymore.  Dialing the *#43# just says it "cannot connect your call" .

I have checked the call boost section of my package and call waiting isn't there at all to even select.

Maybe I am doing something wrong?  Maybe the phone I am using isn't compatible with the voip system?

 

Any help is appreciated 🙂 

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6 REPLIES 6

Anonymous
Not applicable
Staff
Private Message
In response to Sean5505

on ‎10-07-2023 06:32 AM

Message 1 of 7

Morning,

 

I'm glad to hear this and thanks for letting us know 🙂

 

Thanks

 

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Sean5505
Team Player
Private Message TalkTalk
In response to Anonymous

on ‎07-07-2023 07:13 PM

Message 2 of 7

Hi Michelle,

 

It has started working again.  I am not sure how, but it is fully functional again.

Thanks 

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Anonymous
Not applicable
Staff
Private Message
In response to Sean5505

on ‎07-07-2023 02:03 PM

Message 3 of 7

Hello,

 

I'm sorry for the delay. Can you confirm if this is still not working and we can raise this over to our Faults Team for further investigation.

 

Thanks

 

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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Sean5505

on ‎01-07-2023 10:31 AM

Message 4 of 7

There have been several instances of options that should be available not being displayed in My Account in recent months, @Sean5505.

 

Staff will be back after the weekend to follow up. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Sean5505
Team Player
Private Message TalkTalk

on ‎01-07-2023 10:23 AM

Message 5 of 7

Not that I can see no. 

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Anonymous
Not applicable
Staff
Private Message

on ‎30-06-2023 07:10 AM

Message 6 of 7

Hello,

 

I'm sorry to hear this. So just to confirm, it doesn't show as an option when you log into your My Account or anywhere in My Account?

 

HOW DO I USE CALL WAITING?

Using your touch tone phone:

  1. Dial * 4 3 # to switch it on.
  2. If you hear the alert and you’d like to switch between calls, just press R or the Redial button.
  3. To check if Call Waiting is active, dial * # 4 3 #
  4. To switch off Call Waiting, dial # 4 3 # at any time.
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