Can't connect Mondaine Stop2Go clock to Wi-Fi

[Andrew2002]

I have bought a Mondaine Stop2Go clock that needs to connect to Wi-Fi to be able to set the time and also keep it updated to the correct time. I am on TalkTalk Full Fibre 500 and I use a 3 X EERO mesh. The problem is that the clock will not connect to my Wi-Fi. I am hoping that someone might be able to help as to why my clock will not connect to my Wi-Fi.

I am using an Iphone 12 to make the clock/Wi-Fi connection

I bought the clock a couple of days ago and after fitting the batteries, followed the Mondaine connection instructions. The clock finds my Wi-Fi, I enter my password, save the settings, wait and then I get a message saying "didn't connect try again".

I took the clock to another house and tried it there. This house uses Vodafone broadband service (fibre to the cabinet), and has a seperate router and a 3 X Tenda Mesh system. The clock successfully contected to this Wi-Fi without any issues and set itself. This confirms that the clock functions OK and the problem is with my Wi-Fi.

I have tried to do this connection around 50 times now over 2 days and it seems clear that it is not going to connect.

The clock says it needs to communicate at 2.4ghz.

These are the fixes I have tried so far, without success:-

1) Talked to the clock supplier for help. The say "it should connect to your internet -- there is something wrong at my end"

2) Powered down and re powered up my 3 X EERO's

3) Entered the EERO app and went to troubleshooting -- turned off 5G for the allowed 10 minutes

4) Entered the EERO app and went to troubleshooting and turned ON legacy mode (non Wi-Fi 6)

5) Took out 2 X EERO's and tried to connect using only 1 X EERO

6) EERO app software update to latest one (yesterday)

7) Tried doing the Wi-Fi connection using an alternative iPhone

Below is a picture showing the clock setup page on my iphone with the error.

App error

I am now out of ideas. It appears that there was one other person that posted a similar issue to mine who reported that he eventually got his clock to connect.  

Andrew

[Chris-TalkTalk]

Hi Andrew,

How are you getting on, has Keith's advice helped?

Chris

[KeithFrench]

Hi @Andrew2002 

As the clock only supports the 2.4GHz band & it connects via an app, you will need to pause the 5GHz band temporarily. 

This is done in the eero app by going to:-

Settings > Troubleshooting > My device is 2.4 GHz only and tap Temporarily Pause 5 GHz.

There is now a 10 minute window to connect your clock.

[Chris-TalkTalk]

Thanks ferguson 

Hi Andrew, I can see that you've no updated your profile, could you just confirm that you're still unable to connect the clock

Chris

[ferguson]

It still doesn't look like your profile contains the necessary information, have you included your account number?

And just to check: when you temporarily paused the 5GHz band did you actively try to connect the device at that point via the app? 

I have also moved this to the Full Fibre section where it is more appropriate.

@Chris-TalkTalk for information.

[Chris-TalkTalk]

Hi Andrew,

Sorry but I'm not seeing the information requested in your Community profile, if you've entered it, it doesn't appear to have been saved

Chris

[Andrew2002]

Profile updated.

[Chris-TalkTalk]

Hi Andrew,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris