Full fiber 150 but now only getting 36mbps downloads speed.

[Brnchy]

Hi.  Had full fiber 150 some months now but recently now only getting 36mbps download speed. I have reset router..checked tslktalk speed check and I'm supposedly getting 152mbps to my router ...but only getting 36mbps out...wired and WiFi.... what is the problem?  Was a new fast router when I got fiber 150.

[Chris-TalkTalk]

I've ordered the router and return bag, they should be with you within a couple of working days but please allow up to 5 working days for delivery

Chris

[Brnchy]

Ok... yes please i guess its worth a try. Could you get them to include a returns bag too so i can sent one of them back if faulty?

Thank you .

[Chris-TalkTalk]

OK thanks. As Keith has said, it may be an issue with the router, would you like me to arrange to send another router to test with?

Chris

[Brnchy]

Hi. No only 1 fire stick but have another TV up stairs an LG. That buffers also.

[KeithFrench]

If it affects wired (Ethernet) devices as well as WiFi, then it can't be down to the WiFi channels. My guess would be that the router or network that is at fault.

[Chris-TalkTalk]

Thanks for trying that. Do you have another firestick that you can test with?

Chris

[Brnchy]

Hi

Ok so 6 tests on fast.com on my laptop.  WiFi getting 150mbps all 3.  Wired (new cat5e cable) getting 85/90mbps.  

TV and Fire stick on wifi (Sat right at side of router) still only 36mbps and buffering intermediately last night.

Im wondering if its anything to do with the 2.4Ghz 5Ghz channels? 

[Chris-TalkTalk]

OK thanks. Could you run 6 speed tests, at least 10 minutes apart on the fast.com speed tester (could you run 3 wired and 3 over wifi)

Thanks

Chris

[Brnchy]

Hi.  So I've used internet base ones, Ookla, Broadband speed checker and one on Which.

Having problems with the talktalk speed checker as it says i still have 2 lines, the old copper line might still be active.

I also have a speed checker on my Fire stick that shows between 50 an 30mbps although this is on the 2.4ghz not the 5ghz.

So on TV and fire stick i get frequent buffering which turning off and on each appliance will sort it for a wile.

[Chris-TalkTalk]

Thanks Keith, Brnchy which speed tester are you using?

Chris

[KeithFrench]

Hi @Brnchy 

Thanks for answering those questions, I'll leave you in the very capable hands of @Chris-TalkTalk 

[Brnchy]

Hi Chris

Yes, Tried 3 different cables from ONT box and different speed tests 6/7 times. Getting different results each time. No consistent download speed.

Iv checked all cables even outside to ONT box and all ok.  Thanks.

[Chris-TalkTalk]

Hi Brnchy,

Just to confirm, you got 36-70Mpbs speed test results wired?

Chris

[Brnchy]

Hi...So I have a Fast 5464-2 T4 router.

I have turned the ONT box off for 30 mins and reatarted.

Plugged direct into ONT box and getting about 140mbps.

Back through router I'm getting conflicting results ..on different tests I get 120...70....50....36 mbps.

This is wired and WiFi....

But I get 170mbps upload...very confusing. 

[Michelle-TalkTalk]

Good afternoon,

How are you getting on?

Thanks

Michelle

[KeithFrench]

Please can you answer these questions:-

1. What make/model of TalkTalk router are you using?
2. What speeds do you get if you connect a wired (Ethernet) device directly to the ONT in place of the router?
3. Have you tried turning the ONT off for a minimum of 30 minutes?