NEED SOME HELP?

BARRYO · ‎23-06-2023

City Fibre installed my full fibre line on Wednesday 21st June, they also connected the router (Eero pro 6). After 2 days I'm still not live. Calling Talktalk customer service is a nightmare, I haven't been given an account number yet so no one can assist me further. No letters from Talktalk yet with an account number. So how long will I have to wait to go live?

Anonymous · ‎26-06-2023

Hello,

I'm really sorry to hear this. Did you manage to get through to our team or do you still need assistance with this?

Thanks

Gliwmaeden2 · ‎23-06-2023

Staff won't be back on here before Monday, @BARRYO.

Try calling 03451 720074 daytime on Saturday for support meanwhile.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

NEED SOME HELP?

City Fibre installed line still not live.