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City fibre installation

Gillle232
First Timer
Private Message TalkTalk

on ‎04-01-2025 08:03 PM

Message 3 of 3

So city fibre have installed in my area but the box for my house was removed because they made a mess. They now can’t connect me because I have no box. How do I get them to come back and install the box outside the house properly. (This is the connection box for each house in the street not the one on your house)

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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎06-01-2025 12:43 PM

Message 1 of 3

Hi Gillle232,

 

Did you place an order for Full Fibre? 

 

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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KeithFrench
Community Star
Private Message TalkTalk

on ‎05-01-2025 12:55 PM

Message 2 of 3

I have asked one of TalkTalk's support to pick your thread up and sort this for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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