Connection dropping every 8 minutes. New IP each time

[alanairey123]

Since this morning I'm getting disconnected every 8 minutes and I'm being provided with a new IP each time. I've had to rely on a 4G modem to continue work. Is anyone else experiencing this issue? The built in connection reporter is detecting a fault but cannot identify it.

[Michelle-TalkTalk]

Hello,

Thank you. I've run a test on the line now which hasn't detected any known faults, however I can see that the connection looks unstable. When your connection is dropping, do any of the lights change on the ONT box on the wall please? Are you also using a wifi hub or eero?

Michelle

[alanairey123]

My community profile has been updated with the information requested

[Michelle-TalkTalk]

Good afternoon,

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle