NEED SOME HELP?

JasonE · ‎13-02-2024

I have an OpenReach engineer arriving between 8am and 1pm on Thursday 15th February and here I am on Tuesday 13th Feb without the new router that was ordered 2 weeks ago. Is this usual? Should I be worried? Will Thursday be a wasted visit?

Michelle-TalkTalk · ‎13-03-2024

Hi Judith,

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

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Judith6 · ‎12-03-2024

Just moved into a house open reach came today to set up fibre 150 but I can’t use it as I have no router which was ordered weeks ago

when calling TalkTalk they all say different things so I can’t actually get anywhere with them

J carthew

JasonE · ‎13-02-2024

I do hope so.

My current router spends most of the day flashing orange and despite trying to resolve this faults I have intermittent internet throughout the day. Working from home has been a challenge for the last 4 weeks.

Karl-TalkTalk · ‎13-02-2024

Hi

We still provide this model, so the mew router would most likely be the same, so your existing router will work for the installation until the new one arrives.

Karl.

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JasonE · ‎13-02-2024

WI-Fi Hub Sagemcom 5364 I think - it's the only one I've had since I opened the account a few years ago.

Karl-TalkTalk · ‎13-02-2024

Hi

What router do you currently have ?