New Router not arrived

[JasonE]

I have an OpenReach engineer arriving between 8am and 1pm on Thursday 15th February and here I am on Tuesday 13th Feb without the new router that was ordered 2 weeks ago.  Is this usual? Should I be worried? Will Thursday be a wasted visit?

[Michelle-TalkTalk]

Hi @LinaC 

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[LinaC]

Hi, our router hadn't been ordered when we were told it had so the switch to fibre happened today without a new router and now we are without WiFi. We both work from home. Extremely disappointed with this.

[Michelle-TalkTalk]

Hi Judith,

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[Judith6]

Just moved into a house open reach came today to set up fibre 150 but I can’t use it as I have no router which was ordered weeks ago 

when calling TalkTalk they all say different things so I can’t actually get anywhere with them 

[JasonE]

I do hope so.

My current router spends most of the day flashing orange  and despite trying to resolve this faults I have intermittent internet throughout the day. Working from home has been a challenge for the last 4 weeks.

[Karl-TalkTalk]

Hi

We still provide this model, so the mew router would most likely be the same, so your existing router will work for the installation until the new one arrives.

Karl.

[JasonE]

WI-Fi Hub Sagemcom 5364 I think - it's the only one I've had since I opened the account a few years ago.

[Karl-TalkTalk]

Hi

What router do you currently have ?

Thanks  

Karl.