I have been upgraded to FF150 package as part of renewing my contract and I have done a speed test, but I am only getting download speed of 75 mbps and upload speed of 78 mpbs. This is pretty much what I was getting on the old FF65 package. My FF is with Cityfibre, so it is a synchronous connection with the same upload/download speed.
I have restarted both the ONT and router, but this has made no difference. I am doing the speed test on a laptop with 5GHz connection to the router and I am sitting about 5 feet away from it. According to Windows, my link speed to the router is 866mbps, so I don't see that it being connected via wifi should be the issue.
I was expecting better performance and the current speed is well below the minimum guaranteed speed of 120mbps. The service allegedly went live yesterday, but on my "my account" page it still shows that my package is FF65 data only. Hence, I am unsure whether the change has actually happened (even though I received a confirmatory email to say that the change had been made to the package). Could I ask for this to be looked into please?
