Eero 6 Pro - How to remove from TT Device Management System

[smoles47]

Afternoon all,

Looking for some guidance, please.

I've renewed my service today, with this service I'll be receiving the HUB 3.

I currently have 2x Eero Pro's. That I really like. I've been advised I will not be required to return these.

How can I ensure these devices are removed from TT Device Management systems so they do not get blocked /bricked in the future, please? 

Who do I need to reach out to?

Is there an email etc?

Thank you very much,

Stephen

[Philile-TT]

@smoles47 you are welcome. Cheers. 🙂

[smoles47]

Thanks for your help Philile, I'll reach out to them 🙂

[Philile-TT]

@smoles47 please speak to the full fibre team if you would like more information. 

[smoles47]

Thanks for your continued reply.

I've had a look at the T&C provided.

If I'm reading the below correctly, (REF: 7.2.a.) as I got the devices prior to 4 October 2024, they are owned by myself?

Therefore, as the Eero is a router/mesh networking device, I should not be restricted how I use them in the future?

Open conversation and curious for your further thoughts, please.

7 EQUIPMENT PROVIDED BY US
7.1 To receive a service you may need to use certain necessary equipment provided by us and this
may include a router or a set top box.
7.2 For any such necessary equipment provided to you as part of an order, renewal or upgrade on
or:
(a) before 4 October 2024, all such equipment will be owned by us apart from the following
equipment which you will own:
(i) any router, mesh networking device, set top box and/or digital voice adapter
that we send you as part of a new service with us; and
(ii) any equipment that you have paid for,
and if we choose to replace your router or set top box outside of any warranty period
(which is usually 12 months) without charging you for it, we’ll own such replacement
equipment, unless we agree otherwise; or
(b) after 5 October 2024, all such equipment will be owned by us apart from any such
equipment that you have paid for, and you will be charged for not returning in full and
in reasonable condition any equipment that we own when asked to do so

[Philile-TT]

Please see this important information. 

"The eero devices included in TalkTalk packages are sold to the customer with restricted use. They can only be used on the TalkTalk broadband network and with a TalkTalk eero package, otherwise the devices may be deactivated.

eero devices that are bought with a one-off upfront charge from TalkTalk or from other retailers don’t have restricted use."

However, if you wish to speak with the full fibre team please use the contact number: 03451720074 Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

[smoles47]

Hey Philile,

Thanks for getting back to me so fast.

Your probably aware from my post I've done some initial research in to the topic.

I've seen people stating they have managed to speak to someone within TT and they have been able to remove them from the device management.

Would you be kind enough to elaborate as to why it isn't possible, please?

I'd expect that if I've been informed to keep the devices by TT, my contract is finished (in the future).

If I wished to then change provider in the future. I should be able to use them again without fear TT will brick them?

Thank you

[Philile-TT]

Hi there @smoles47 I'm afraid that's not possible.