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Eero pro 6 missing Eero secure and discover tab

Paulsomerton08
First Timer
Private Message TalkTalk

on ‎10-12-2024 05:05 PM

Message 5 of 5

I have recently switch to TalkTalk from Utility Warehouse who both use Eero's however Eero secure is missing from my TalkTalk Eero and I have phoned 3 times and been on live chat have been bounced around to Eero support and back to TalkTalk and no one seems to know anything or able to help and have there have been previous thread that have resulting in a happy outcome so hoping for the same.

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4 REPLIES 4

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to Paulsomerton08

on ‎13-12-2024 07:05 AM

Message 1 of 5

Morning Paul,

 

I'm glad to hear this and thanks for letting me know.

 

Thanks

 

Michelle

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


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Paulsomerton08
First Timer
Private Message TalkTalk
In response to Michelle-TalkTalk

on ‎12-12-2024 06:03 PM

Message 2 of 5

Not to worry I have resolved it by removing the network from my account and then deleting my account that I had with my previous ISP. I then created a new account recreated my network and the eero secure then activated.

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Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎11-12-2024 11:09 AM

Message 3 of 5

Hi Paul,

 

Just to confirm, is it missing from the eero that we sent you?

 

Thanks

 

Michelle

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


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fr8ys
Community Star
Private Message TalkTalk

‎10-12-2024 05:31 PM - edited ‎10-12-2024 05:34 PM

Message 4 of 5

Does this help you as it says it's included.

 

https://community.talktalk.co.uk/t5/Articles/About-eero-Secure/ta-p/2767555

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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