Eero pro cant get external ip address

[GREG-G]

Hi, yesterday evening my internet suddenly stopped to work. Went down to kitchen where is router red light on it, Did restart white blinking light, searched for solutions turned off for 20 mins with fibre converter or however it is called, still didn't help. Removed eero from app tried to set up again, doesn't find external ip address...Honestly I'm really starting to be fed up had too many issues with talk talk in very short period of time. Maybe someone can help.

[Michelle-TalkTalk]

Hi GREG,

I'm really sorry to hear this. What lights are currently on the ONT box on the wall and also on your eero please? 

Michelle