Full Fibre Internet not connecting.

[Dawy1993]

 

 

 

My Internet just doesn't seem to be connecting no matter how many times I reset it. I've tried removing power to both the Router and the ONT box however the router is remaining amber whilst the ONT box has a solid red light on the service icon.

[Anonymous]

Morning,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[KeithFrench]

You say that you have reset the ONT, but have you turned it off for a full 30 mins. Then when it comes back up again, try an Ethernet connected device (if you have one) directly connected to the ONT in place of the router. What happens then?