Extremely poor WiFi coverage, compared to last broadband package, also with TT

[Corky1]

New FF with EERO extremely poor Wi Fi coverage that  will not extend to my Electric Car Charging point. Required for work as nurse in the community.

The Faster Fibre broadband with EERO is rubbish and although I have purchased a 2nd EERO at my cost all this does is cover the upstairs of my house and not my immediate surrounding outside house area when my old broadband did (in fact it covered to the end of my 22 metre garden). My electric tariff is low cost from 00:00 - 05:00 and I need my Wi Fi to cover the area so I can programme my car charges through the Pod Point app and without Wi Fi coverage from the side of my house on my land it is not possible (no I do not have overly thick walls, just a basic 1940's house with 2 bedrooms and only two people who only use the Internet for TV, mobiles, iPad and 1 laptop).  I was sold the idea of FF as an upgrade to Internet/Wi Fi and it's not, it's a downgrade and it's costing me more money. Can I go back to my previous broadband as it was fabulous, will it work with the new FF cables that have been put into my home as I understand copper lines will soon be a thing of the past - looking separately for a solution as I am confident even a 3rd EERO will not resolve the issue (as no electric sockets on our stairs that are inline with the said outside wall)and  that also costs even more money per month. Michelle from Tech did try and help via Chat as the customer service line is shut on Sundays (what!) but it was too much of a sales pitch and involved me watching various videos that I would not understand - I would however like a technical TT person to visit my house in person to explain and help me but I was told that would be £75:00 and all he would do is check all cables are working not really not helpful 😠😢😫 spent lovely sunshine of Sunday texting a TT expert.

[KeithFrench]

Hi @ChrisfromLeeds27 

If you would like to create your own thread, I'd be happy to help you. If you still have the Sagemcom, you can use that in place of the Eeros.

To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.

Thanks.

[ChrisfromLeeds27]

Hi Corky1,

I have to agree with you, the new eero does not have anything like the range or reach of the previously supplied talk talk router. I had to invest in a second eero, but even that does not provide the range of my rectangular shaped router made by sagemcom - a nice looking black retangular shaped device with lots of cool looking holes in it. My property, built around 125 years ago, also has thick walls, of brick and stone construction with lath and plaster inner walls. I emphathise with you, while I consider investing in a third router. Fortunately my EV charger (an Ohmi Pro) uses a mobile phone connection to initiate car charging. There is probably no solution to the issue, other than complaining to Talktalk that the eero is not fit for purpose, and that they should provide a further eero without charge, particularyly if your old router was able to connect to your charger. I hope you get the issue resolved.

[KeithFrench]

Hi @Corky1 

I will PM you a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it. Collect the screenshots that I require and include them in your reply. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

[Corky1]

Hi Keith French

Yes please, any support from you greatly welcomed - How do I message you direct if that's required with my contact details?

[Debbie-TalkTalk]

Thanks @KeithFrench 

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue.  Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.  If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc.  one of the TalkTalk team will jump in and help out.

[KeithFrench]

I can also offer a lot of technical help in situations like these if you would like me to. This is provided free of charge plus it is over & above what most engineering visits can achieve. 

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Whilst the Eero is supposed to manage Wi-Fi interference, if this is very bad, particularly in the 2.4GHz band, then it cannot do anything about it, no router can. The same goes for any router at that point. Other things that may then need to be investigated are its location within your property and the WiFi bands that you use. It is possible that you may also need to purchase additional Eero nodes as it is supposed to operate as part of a mesh system. I can help with any of this. However, I would suggest that you follow my help to find out what the root cause of the problem is, before throwing money at it.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

[Debbie-TalkTalk]

Hi Corky1

I'm really sorry to hear this.

I can arrange for one of my colleagues from our faults escalation team to contact you by phone to discuss this and check that everything has been set up correctly. Would you like me to arrange this?