FTTP + VOIP; Unable to dial out

[kensevenoaks]

For some years I have used Fibre 150 together with GrandStream DVA and my analogue phone has worked fine. I now find I can't dial out. 

Broadband Internet is fine, and I can use the TT digital app with some success, although voice quality is not perfect. It points to problem with the GrandStream DVA. I found the following advice from a previous posting. Is it safe to do this - I'm worried about deleting the settings on the DVA.

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"plug the DVA (GrandStream) into the ONT, wait for the broadband light to come on then perform a pinhole reset of the DVA, this should get the phone light back on within about 5 mins, once that comes on can you change setup back to normal."

[Chris-TalkTalk]

Hi Ken,

If you experience any further problems just let us know

Chris

[kensevenoaks]

Had a prompt and constructive reply from Michelle. Initial indications are that it might have resolved the problem but only time will tell.

Will update in a few day's time.

My TT contract is coming to it's end, the response has encouraged me to renew!

[Michelle-TalkTalk]

Hi ken,

I'm sorry to hear this. Before trying to reset the DVA, have you also tried powering down the digital voice adapter for 30 minutes?

Thanks

Michelle