FTTP install gone horribly wrong

[Redflag]

Hi there is a member of the support team that can help me out please.

So far just under 20 hours of online chat and about 16 hrs on the phone and no resolution.

Transfer from TalkTalk Gfast system to FTTP.

I was promised my phone number would be transfered over to voip, but it has not. No one is capable of resolving this. I am paying for the FTTP service that was installed on the 8th of this month and I am paying for the Gfast.

Yes I now have two accounts.

No one will take ownership of this.

I would put my new account number into my profile to help but can't see where would be a good place.

Pretty pretty please.

[nomfezeko-TT]

Thank you so much, please give me a moment as I check through the account. 

[Redflag]

It is done

[nomfezeko-TT]

Thank you for providing this information, @Gliwmaeden2 

[nomfezeko-TT]

Yes please, kindly add it on the private notes on your community profile. Do let me know once done so we can proceed. 

[Gliwmaeden2]

Put relevant extra information in Private Notes near the end of Personal Information in your profile area. SAVE CHANGES. 

[Redflag]

Many thanks Do you want my new account number?

[nomfezeko-TT]

Hi there @Redflag , thank you for reaching out, I am so sorry for such experience, let me have a look into this on my end and check the account so I can see what went wrong and how we can rectify this for you.