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Fibre150 not getting expected speeds

Jubz0800
Team Player
Private Message
Message 3 of 3

Since I have upgraded to FTTP 150 I think talktalk sold me a dream. I was getting 150mb the first month and the it gradually was dropping. Now I'm getting 65-70mb which isn't bad but I'm paying for ultra fast fibre 150mb so the upgrade was pretty pointless. Can any TT member help  or not?

S
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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi jubz0800,

 

I'm sorry to hear that your speed has dropped. Could you answer Keith's questions to help identify what could be causing the loss of speed

 

Thanks

Chris

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KeithFrench
Community Star
Private Message TalkTalk
Message 2 of 3

Do you have a wired (Ethernet) device, maybe a laptop, that you can connect to the ONT box in place of your router & do a speed test from there? If so, what speeds do you get?

 

Which router do you have & how are your devices connecting to it when you get the slow speeds, via wireless, wired or a mixture of the two? Are wired connections, if you have any, better than wireless ones?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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