Full Fibre free upgrade with digital voice

[Alski]

Had this free upgrade 3 Dec  24 still waiting for the digital voice, today my phone has been disconnected so have no way to phone for help!

[Alski]

Hi Michelle, I'd just like to stress the importance of getting this sorted ASAP as I'm currently on chemotherapy and need the phone for the hospital. Any help / guidance would be appreciated.

Thank you

[Alski]

Hi Michelle

About FTTP, can't say if I signed up or not. As a have a land line as assumed that i would be switched over as part of the free upgrade, in fact I was told all I had to do was unplug the phone and plug it into the green port on the back of the modem.

[Alski]

profile updated

[Michelle-TalkTalk]

Good afternoon,

Can I just check, did you sign up for FTTP with digital voice and it has never worked or are you wanting to add it on?

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle