No internet for three weeks

[Desreynolds]

I’ve had no internet for three weeks and cannot get any help from talk talk 

my router just flashes orange at varying speeds 

I innocently assumed I could phone up and get support - but you’ve “changed the way you do things” and it just sends me a text then cuts me off 

So I try the hideous chat thing and that just leaves me hanging and no one responds 

last week I got far enough that someone sent me a new router - but that did nothing - the new router has the same flashing orange light 

how am I supposed to get any help !!!!!!!

[Anonymous]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[DJI_MINI_2_SE]

Try turning the ONT and router off for at least 30 minutes then try again.

Have you tried a different ethernet cable?

What lights are on on the ONT and what colour?

Have you  tried resetting the router using the reset button?