No internet for three weeks

[Desreynolds]

I’ve had no internet for three weeks and cannot get any help from talk talk 

my router just flashes orange at varying speeds 

I innocently assumed I could phone up and get support - but you’ve “changed the way you do things” and it just sends me a text then cuts me off 

So I try the hideous chat thing and that just leaves me hanging and no one responds 

last week I got far enough that someone sent me a new router - but that did nothing - the new router has the same flashing orange light 

how am I supposed to get any help !!!!!!!

[DJI_MINI_2_SE]

Try turning the ONT and router off for at least 30 minutes then try again.

Have you tried a different ethernet cable?

What lights are on on the ONT and what colour?

Have you  tried resetting the router using the reset button?