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Full Fibre free upgrade with digital voice

Alski
Popular Poster
Private Message TalkTalk
Message 19 of 19

Had this free upgrade 3 Dec  24 still waiting for the digital voice, today my phone has been disconnected so have no way to phone for help!

 

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18 REPLIES 18

Anonymous
Not applicable
Staff
Private Message
Message 1 of 19

Good morning,

 

I'm really sorry to hear this. Please let me know if you don't hear from our Complaints Team this morning and I will chase this for you.

 

Michelle

 

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Message 2 of 19

Let down again!

Openreach was supposed to visit today  but was a no show, Complaints Team did ring, said they would get onto openreach and call me back... no call back.

This is getting extremely frustrating  and stressful.

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Anonymous
Not applicable
Staff
Private Message
Message 3 of 19

Morning,

 

Thanks for confirming 🙂

 

Michelle

 

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Message 4 of 19

Yes, many thanks

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Anonymous
Not applicable
Staff
Private Message
Message 5 of 19

Morning,

 

Have you been contacted since your last post?

 

Michelle

 

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Message 6 of 19

Hi Michelle,

Sorry to bother you again but the Complaints Team should have called me today, I have no way to get in touch with them.

Could you ask them to call me please.

 

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Anonymous
Not applicable
Staff
Private Message
Message 7 of 19

You're welcome.

 

Thanks

 

Michelle

 

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Message 8 of 19

Thank you

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Anonymous
Not applicable
Staff
Private Message
Message 9 of 19

Hello,

 

Thanks for confirming. I've escalated this to our CEO Complaints Team now and have asked that you are contacted ASAP.

 

Michelle

 

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Message 10 of 19

There is no dial tone. I have a wired phone and a new cordless, neither work

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Anonymous
Not applicable
Staff
Private Message
Message 11 of 19

Hello,

 

Apologies, I'm still looking into this with our Faults Escalation Team. Is there also no dial tone if you try to make a call with the phone connected to the router?

 

Michelle

 

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Message 12 of 19

No. 

Still getting this message

"the number you have called is currently not receiving call"

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Anonymous
Not applicable
Staff
Private Message
Message 13 of 19

Morning,

 

Have you been contacted since my last post?

 

Thanks

 

Michelle

 

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Anonymous
Not applicable
Staff
Private Message
Message 14 of 19

Morning,

 

Apologies for the delay. I've escalated this over to our Faults Escalation Team now and I will post back as soon as I receive an update. It's possible that the team may also contact you directly.

 

Thanks

 

Michelle

 

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Message 15 of 19

Hi Michelle, I'd just like to stress the importance of getting this sorted ASAP as I'm currently on chemotherapy and need the phone for the hospital. Any help / guidance would be appreciated.

Thank you

 

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Alski
Popular Poster
Private Message TalkTalk
Message 16 of 19

Hi Michelle

About FTTP, can't say if I signed up or not. As a have a land line as assumed that i would be switched over as part of the free upgrade, in fact I was told all I had to do was unplug the phone and plug it into the green port on the back of the modem.

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Alski
Popular Poster
Private Message TalkTalk
Message 17 of 19

profile updated

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Anonymous
Not applicable
Staff
Private Message
Message 18 of 19

Good afternoon,

 

Can I just check, did you sign up for FTTP with digital voice and it has never worked or are you wanting to add it on?

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number or Account number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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