Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

Full Fibre order

ML444
First Timer
Private Message TalkTalk

on ‎29-07-2025 02:57 PM

Message 3 of 3

I had a optical fibre cable and new router installed on friday, worked for about 4 hours then switched off.

 

No internet for 4 days and every time i talk to someone i get told a different story.  Called or used chat every day no one can tell me what the process is supposed to be or how long it will take?

 

Mark

 

Labels:
0 Likes
2 REPLIES 2

ML444
First Timer
Private Message TalkTalk

on ‎29-07-2025 03:44 PM

Message 1 of 3

Thank you I have been trying for days I just seem to be fobbed off as soon as possible.

0 Likes

KeithFrench
Community Star
Private Message TalkTalk

on ‎29-07-2025 03:09 PM

Message 2 of 3

I assume that this is a full fibre order? If so, the TalkTalk support staff on this forum do not currently have access to the Full Fibre systems. Therefore, you will need to contact the Full Fibre Helpdesk on: 0345 172 0074.

Their opening hours are Monday-Friday 08:00 to 19:00, Saturday 09:00 to 18:00, Sunday: Closed.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
© TalkTalk 2026