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Full Fibre order

ML444
First Timer
Private Message TalkTalk

on ‎29-07-2025 02:57 PM

Message 3 of 3

I had a optical fibre cable and new router installed on friday, worked for about 4 hours then switched off.

 

No internet for 4 days and every time i talk to someone i get told a different story.  Called or used chat every day no one can tell me what the process is supposed to be or how long it will take?

 

Mark

 

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2 REPLIES 2

ML444
First Timer
Private Message TalkTalk

on ‎29-07-2025 03:44 PM

Message 1 of 3

Thank you I have been trying for days I just seem to be fobbed off as soon as possible.

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KeithFrench
Community Star
Private Message TalkTalk

on ‎29-07-2025 03:09 PM

Message 2 of 3

I assume that this is a full fibre order? If so, the TalkTalk support staff on this forum do not currently have access to the Full Fibre systems. Therefore, you will need to contact the Full Fibre Helpdesk on: 0345 172 0074.

Their opening hours are Monday-Friday 08:00 to 19:00, Saturday 09:00 to 18:00, Sunday: Closed.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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