Full fibre 150 can not log into router

[Porcia]

Just had Full fibre 150 installed, but I can not log into the router with the supplied Wi-Fi password, but I can connect to Wi-Fi with QR code so my phone and tablet have connected but despite both my smart TV and my Printer being in the same room as the router the supplied password does not seem to work.

[KeithFrench]

Yes, sorry, do you have a Windows PC by any chance? I have no idea about Apple products, as I do not have any to test with. I have retested with the latest firmware V4A00 and the problem still exists. 

[Porcia]

It's the sagecom Wi-Fi hub 3, and I connected both my Android phone and Tablet to the Wi-Fi with the QR code with no problems, it's my Printer and smart TV that I can't connect as they require me to input the password and just fail to find the WI-FI.

[KeithFrench]

Which make/model of router do you have? It is presumably the Wi-Fi Hub 3 or an eero 6? If it is the former and you have an Android phone, then there is a bug preventing a user from logging in to it.

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

[mandisa1-TT]

Hi there @Porcia Kindly contact the full fibre team on 03451720074 - VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed. They will assist you further.
Alternatively you can chat in with them using the following link: https://community.talktalk.co.uk/t5/Articles/Ways-of-contacting-us/ta-p/2230529