Full fibre FTTP

[jrkennedy]

Any one else having  this issue.

Got no FTTP connection for the last 2days. 

The router keep trying  to connect ,  connects then disconnects 10sec later in a never ending cycle.

I have done all the usual , turning the power off for at least 30mins then powering up.done this for the last 2 days .Still will not connect.☹️

Tech help say they're looking into the issue.

Been like this for 3days.

[Philile-TT]

I understand your concerns however I would encourage that you contact them, I understand that the customer services journey has not been good. Please try to contact once again. 

[jrkennedy]

Hi Philile ,

I'm really confused about the whole situation, having spent from 8am to almost 1pm on my mobile phone with technical there was no resolve.

Now logging in I've noticed the status says RESOLVED. ITS NOT.

I am reluctant to contact them  again and spend another half day going around in circles draining my battery and using my mobile data ,all to get nowhere and to be told 'PROBLEM SOLVED'

[Philile-TT]

@jrkennedy we would love to help you on her however systems are unable since you are full fibre, please get back to the team and they will advise you on what the delay in resolving your issue. Please use contact details provided above. 

[jrkennedy]

It's been almost 1 week, still no resolve 

[amahle-TT]

I'm sorry to hear that, @jrkennedy. Please make use of the live chat link below:

http://community.talktalk.co.uk/onlinechat

I understand that you're not satisfied with this situation. I've sent you a complaint link in your DMs, which will give you more information about our complaint policy. Thank you.

[jrkennedy]

I called the number as suggested, waste of time, I never got ro speak to anyone. 

And then to top it all, the call said good bye and closed.

Hope talktalk is going to compensate me for all the inconvenience. 

[amahle-TT]

No worries, please do call in and they will assist further.

Have a good day:).

[jrkennedy]

Thank you I'll do that later.

Chatting with the chatBot i was getting nowhere 

[amahle-TT]

Hi there @jrkennedy, we are sorry to hear that. Kindly contact our full fibre team and they will be able to assist you further:

03451720074
Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed