Full fibre 150 eero. Streaming TV drops out every 5 minutes .

[macuffer]

Hi I've had full fibre 150 for a few months now. The last 2 months when streaming TV my connection drops out.  I have to get my TV to connect to the Internet again. The router is connected wireless and is directly below TV, 3 feet.

Never had this problem before, with old router.

[Michelle-TalkTalk]

Morning,

How are you getting on? Has Keith's advice helped?

Thanks

Michelle

[KeithFrench]

When you say it drops out, is this the wireless connection to the router or the router's connection to the ONT? What is the light showing on whichever make/model of router that you have at this time?

The router being near the TV is actually one of the worst places that you could have it. These are my recommendations for the best locations for a router, extender mesh nodes and your devices, but obviously, this is not always practical, and a compromise has to be reached. Where Full Fibre is concerned, the router connected to the ONT can easily be moved to a better location via a longer Cat 6 minimum, Ethernet cable.

The general rule is do not keep them in a cupboard, but out in the open and sited as high & centrally within the property. Keep them away from:-

1. Cordless phone (DECT) base stations
2. TVs
3. Loudspeakers & any sub-woofers (including those used with a PC)
4. Computer monitors
5. Electrical appliances – they often transmit their own signals that can interfere with Wi-Fi signals.
6. Bluetooth devices – they operate on the same Wi-Fi frequency as your broadband, which can cause signal problems.
7. Mirrors – they actually reflect Wi-Fi signals, stopping them from passing through walls and reflecting them back into the room.
8. Anything containing large amounts of water – things like fish tanks and boilers can absorb Wi-Fi signals like a sponge.
9. Large metal objects – radiators, for instance, will have the same effect on your Wi-Fi as mirrors. If you have a tower PC case with an internal WiFi card, the metal of the case can block signals to & from the antennae if they are located behind the tower case.
10. Glass - different types of glass can cause problems for Wi-Fi signals to pass through:-

a) Thick window glass or glazing can block Wi-Fi signals.
b) Low-emissivity (Low-E) windows have a metallic film that can reflect and block Wi-Fi signals more than clear glass.
c) Tinted glass often has a metallic film that can interfere with radio signals.
d) K glass double glazing has a metal vapour coating that can reduce Wi-Fi signal strength by 30-50%.