Full fibre 900

[NoitchNige]

Started this week  Slow download  speed 4 mbps random loss of connection mainly evenings .I have reset and rebooted  several times. Reported fault 07/06/23  ref REP-12990880   timeline says internet connection looks good.  But It's not.

also says if still experiencing issues, please chat with our team.

Here I am.

Please help me get this resolved.

[Anonymous]

Morning,

I'm really glad to hear this and thanks for letting us know 🙂

Thanks

[NoitchNige]

City Fibre turned up this afternoon.  They changed the fibre cable from pole to house. That seems to have fixed issue. 

Speeds back to how they were.

Thanks for your help.

[Chris-TalkTalk]

Thanks. I can see that this has been raised to City Fibre for investigation and is in the process of being assigned to an engineer. If you don't hear anything by Wednesday can you bump the thread and we'll check for updates

Thanks

Chris

[NoitchNige]

All done . Thanks

[Chris-TalkTalk]

OK thanks, can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[NoitchNige]

Connected direct to ONT  got 55 mbps down 781 up .   just noticed the broadband light on ONT flashes between red and green. all othe lights green

[Chris-TalkTalk]

Hi NoitchNige,

Could you try connecting a device directly to the ONT with an Ethernet cable, bypassing the eero, and run a couple of speed tests. Please let us know if there's any improvement

Chris

[NoitchNige]

Confirmed, ONT, Eero 6+ Router off  30mins +.  Reset Eero to factory settings  and disconnected all devices. Reset network settings on PC flushed DNS etc.  PC only device connected via ethernet. Run speed tests multiple times , get 4mbps down if i'm lucky.  750+ up.

Cannot stream anything on any device they constant buffering.

I get connection AM  but  by PM  red  light on Eero no connection  middle 2 lights on ONT off.

I leave it all night  then in morning its all back on, but still slow.

[Anonymous]

Morning,

Can I just confirm, have you tried powering down the ONT and router for a full 30 minutes and then retested the speeds again? Are the wired speed also dropping?

Thanks

[KeithFrench]

Please can you answer these few questions:-

1. If you connect a laptop or similar via Ethernet directly to the ONT in place of your router, what speed do you get there?
2. The speeds that you mention in your opening post, are they on both Ethernet and wireless connections to your router?
3. Which mak/model of router are you using?