Full fibre installation

[JuliaH8]

Please help! Day 8 without internet connection since Outreach came to connect full fibre. There was no connection when the engineer left. He said I would have to contact Talktalk as the problem was likely at their end. I have now spent 10 hours being passed from one agent to another including the complaints team who, in spite of promising a call back twice, have failed to get back to me. I am going round in circles and am no further forward. I’ve also tried the 0345 number and have been directed to the chat. I don’t know where to go next. I am normally very calm and patient but my stress levels are now through the roof! What next?

[Michelle-TalkTalk]

Hello,

No problem. You should hopefully be contacted today.

Thanks

Michelle

[JuliaH8]

Thank you!

[Michelle-TalkTalk]

Morning,

Thank you. I've escalated this over to our Faults Escalation Team now and I'll post back here as soon as I receive an update. It's possible that the team may also contact you directly.

Thanks

Michelle

[JuliaH8]

Information updated

[Michelle-TalkTalk]

Hi Julia,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle