Grandstream will not register phone

[Clairefairyuk]

Hi, I had my fibre package upgraded today to include digital voice. I have been on live chat all day as although the internet is great, I have no phone using the DVA. On four separate occasions I was told to either wait and see what happens or reset the DVA.  The DVA is grandstream but I cannot for the life of me get it to register. I have also been following everyone's recommendations  on the forum to try and get this fixed (plugging the DVA directly into the ONT and resetting) but have had no joy. I'm honestly at the end of my tether and don't think I can have the same conversation again over live chat (Which is now closed anyway). I just tried to use the copper line just so that I had a landline for the evening but now that's not even working.  Help!

[Clairefairyuk]

Hi, so have just tried the set up as recommended. The phone suddenly rang so thought we had cracked it (it hadn't rang on  previous attempts), but then it stopped, the phone light turned off and now its just engaged again as before. 

[Clairefairyuk]

Hi, thanks for getting in touch. I'm just home from work so will try again now and keep you posted.

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Can I just confirm, did you specifically try the below? Have you also tried powering down the ONT, eero and DVA for 30 minutes and then tried re-connecting them all again?

Can you try the following, plug the DVA (grandstream) into the ONT, wait for the broadband light to come on then perform a pinhole reset of the DVA, this should get the phone light back on within about 5 mins, once that comes on can you change setup back to normal. Please let us know how you get on.

Thanks

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names & if possible an alternative contact number. Please can you include your fibre account/order number & the ONT's serial number in the Private Notes section. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.