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Home Phone

Get help with your TalkTalk landline and calling features.

Hardware needed for Fibre 150 and home phone

hawaye
Chat Champion
Private Message TalkTalk

on ‎18-12-2025 10:53 AM

Message 7 of 7

Good morning, all.

 

Our new Fibre 150 installation + phone is due to go live on 23rd December. We've got a new router, a Hub 3, delivered in September, and a Grandstream Digital Voice Adapter, which arrived this morning. The 3rd instruction on the card enclosed in the adapter box says to plug the blue ethernet cable into the eero. We don't have an eero; the house is small and open plan, so not needed. 

 

My question is, does the Grandstream adapter really need an eero, or will the adapter work from a cable into the Hub 3? Live date is approaching fast, so please can someone advise?

 

We need a landline to support a needy acquaintance 200 miles away, so getting nervous.

 

Thanks,

 

Hawaye.

 

Thanks

 

hawaye Mornington Crecent County Champion 1975, 1976, 1978
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6 REPLIES 6

mandisa1-TT
Support Team
Staff
Private Message
In response to hawaye

on ‎18-12-2025 11:43 AM

Message 1 of 7

That is okay @hawaye we understand:)
You are most welcome and wishing you and your family happy Christmas as well.

hawaye
Chat Champion
Private Message TalkTalk

on ‎18-12-2025 11:40 AM

Message 2 of 7

OK, we've waited a few weeks since the first of 4 promised live dates, and I'm bearing the scars of 30+ years of dealing with Openreach, so let's not rush this. I've had differing recommendations from the forum and from Colleen in the Shell Team. No offence, but I think I should wait until 23/12 and see what's left over after going live. (I have the promise of a loan eero, if needed). If the adapter is surplus, then I'll be right back on here asking for a bag. I hope everyone understands.

 

Many thanks for your responses, and a very Happy Christmas to those who celebrate it.

hawaye Mornington Crecent County Champion 1975, 1976, 1978
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mandisa1-TT
Support Team
Staff
Private Message
In response to hawaye

on ‎18-12-2025 11:24 AM

Message 3 of 7

Thank you so much for the support @Gliwmaeden2 🙂

mandisa1-TT
Support Team
Staff
Private Message
In response to hawaye

on ‎18-12-2025 11:24 AM

Message 4 of 7

Hi there @hawaye I can order a returns bag for you, please confirm your post code via private message.

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hawaye
Chat Champion
Private Message TalkTalk

on ‎18-12-2025 11:05 AM

Message 5 of 7

Thanks for the fast reply, Gliwmaeden2.

 

No bag with the adapter so I'll use the bag that came with the Hub 3. Is that OK?

 

hawaye Mornington Crecent County Champion 1975, 1976, 1978
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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎18-12-2025 10:57 AM

Message 6 of 7

You shouldn't have a Grandstream adapter as that only goes with the Eero, @hawaye.

 

They should only have sent the Hub3, and you plug your phone into the back of that.

 

The Grandstream should be returned so ask for a prepaid returns bag and label if none has been supplied. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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