Guest network - no internet

[jaybravo]

I set up a guest network to connect to an internet radio which I bought recently. The network has to be 2.4ghz as the radio is quite old. I eventually got it working. A couple of days later there is no internet on the guest network. The radio is connected but there is no traffic. My iPad says no internet when I connect to it. I’ve tried disabling then re-enabling the network, also rebooting the router but nothing helps. I have the black Sagecom router btw. The radio works fine via Ethernet

 Can someone help me getting the guest network running again?

[Thabile-TT]

Yes the link is https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

[jaybravo]

Thanks Thabile, do you have a link for the page where I can message them?

[Thabile-TT]

@jaybravo  Thank you for your patience. I have briefly reviewed your account and noticed that you are on our full fibre package. We have a dedicated team for full fibre services. Please contact them at this number - Contact Number: 03451720074  

Opening Hours: 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

[jaybravo]

Thanks for the info Keith 👍

[Thabile-TT]

@KeithFrench thanks for the support.

[Thabile-TT]

@jaybravo  Thank you for reaching out. I apologize for the network issue, I will need to review your account.

[KeithFrench]

There were some bugs in the router firmware that caused this. It does not affect everyone from memory. I am waiting to find out when the next firmware is released, so that I can check that it works now.