Help Help please

[Kent01246]

Open reac have taken down my fibre line, due to safety reasons.

Ineed a engineer to re establish my connection.

I have contacted various people, and no one seems to be able to understand the situation.

[mandisa1-TT]

Hoorray:)
We are glad to hear the issue has been finally resolved and you are most welcome.

Have a lovely weekend and take care @Kent01246 

[Kent01246]

Finally, after 75hrs of no internet

I have Internet.

Thank you for all who have helped me.

[mandisa1-TT]

You are most welcome @Kent01246 and thank you for updating us the full fibre team have finally booked an Openreach engineer appointment for you.

[Kent01246]

Many thanks, 

I finally now have an openreach appointment for tomorrow. Or ing, and with a ref no.

[mandisa1-TT]

Thank you so much for the support @Gliwmaeden2 

[Gliwmaeden2]

You could also try the "equipment help" link from this page, @Kent01246:

https://www.openreach.com/help-and-support/homeowners-and-tenants

[Gliwmaeden2]

@Kent01246, try reaching out through Live Chat, if you have enough mobile data:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broad...

You'll probably still need be speaking to the Full Fibre team for this to be put through for you.

[Kent01246]

I have done this, people are asking to reset my router, then they can check my line

I ha e no line.

 before.

 after.

Openreach Engineer required.

[mandisa1-TT]

Kindly contact the full fibre team on the number provided above, they will assist you further alternatively chat in using the following link, you will be transferred to the full fibre live chat team: How to contact TalkTalk Broadband

[Kent01246]

No, have you a direct no please

[mandisa1-TT]

Hi there @Kent01246 Have you tried to reach back to the full fibre team to find out if the visit is still pending?

[Kent01246]

I was informed yesterday that a openreach engineer has been booked for today at 1pm to 6 pm.

I have not received a confirmation fron openreach or talktalk yet.

[mandisa1-TT]

I understand and would love to assist you however my resources are limited, kindly contact the full fibre team on the number provide, they will be able to book an Openreach engineer for you. We sincerely apologize for the inconvenience caused.

[Kent01246]

Now I get this email, 

 does anyone at talktalk know what to do ?

[Kent01246]

A Openreach Engineer IS required, as per the talktalk engineer has stated.

[Kent01246]

Yesterday.... explained that openreach took down my full fibre line, and needs replacing .

Talk Talk then sent an engineer, who informed me that that's not his job,  you need a openreach engineer to replace  the full fibre line, and you will be contacted in the next 24 hrs.

So now, I will be 48 hrs with no broadband.

After around 30 yrs with talktalk

I feel as though I've had enough.

[mandisa1-TT]

Hi there @Kent01246 I am sorry to hear Openreach has taken down your line due to safety reasons, please contact the full fibre team directly on 03451720074 - VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed. They will be able to assist you further and book an engineer if required.