Read through to the vulnerable customers policy link in these pages, @HoneyD:
https://community.talktalk.co.uk/t5/TalkTalk-Accessibility/ct-p/talktalk-accessibility
Check in My Account for settings or use Chat / phone 03451 720088 from your landline if that isn't working for you.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
