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How to cancel Talk Talk TV?

erikroro
First Timer
Private Message
Message 3 of 3

My Broadband was coming to and end and I received an email with the following 

 

The second option available for you is to move onto a new, matching Fibre 65 contract for £26.00 per month for another 24 months, average download speeds of 67Mb/s. Click her to order now."

 

Talk Talk then sneakily added their TV package to my subscription without informing me.

 

How do I cancel it? I've logged into my account and I can only see it under add-ons, but no option to cancel.

 

This is scummy and scammy practice and had I not locked myself into a 24 month contract with them I would switch to another provider immediately. 

 

This is preying on people who don't pay attention to charges and should be beneath a company like TalkTalk.

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2 REPLIES 2

Message 1 of 3

Thank you Gliwmaeden2! I'll give them a ring tomorrow

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Phone 03451 720088 Monday to Saturday (opens 9am), @erikroro.

 

You can't remove it yourself. As you have to phone up to get rid of it, it's best to avoid renewing online altogether and doing any future renewals using Chat / phone.

Gliwmaeden2, a fellow customer.
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