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How to cancel Talk Talk TV?

erikroro
First Timer
Private Message
Message 3 of 3

My Broadband was coming to and end and I received an email with the following 

 

The second option available for you is to move onto a new, matching Fibre 65 contract for £26.00 per month for another 24 months, average download speeds of 67Mb/s. Click her to order now."

 

Talk Talk then sneakily added their TV package to my subscription without informing me.

 

How do I cancel it? I've logged into my account and I can only see it under add-ons, but no option to cancel.

 

This is scummy and scammy practice and had I not locked myself into a 24 month contract with them I would switch to another provider immediately. 

 

This is preying on people who don't pay attention to charges and should be beneath a company like TalkTalk.

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2 REPLIES 2

Message 1 of 3

Thank you Gliwmaeden2! I'll give them a ring tomorrow

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Phone 03451 720088 Monday to Saturday (opens 9am), @erikroro.

 

You can't remove it yourself. As you have to phone up to get rid of it, it's best to avoid renewing online altogether and doing any future renewals using Chat / phone.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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