Wifi signal will not reach all my house after upgrade to full fibre

[richyrich6]

I Upgraded to full fibre but the one eero is not enough to reach my upstairs.. (I live in a 2 bed house with cardboard walls) So not really an upgrade..

Do I really have to go out and buy another Eero to get full coverage in my house ?

If this is my only choice which model eero do I need to link with the one I got from Talktalk

Cheers

[Debbie-TalkTalk]

Hi richyrich6

I will send you another Private Message now.

Thanks

[mrwrighty]

Nothing stopping you purchasing your own router to improve your WiFi or purchase additional Eero 6 Pro nodes from elsewhere.

[richyrich6]

This is getting silly now..

I cant find any help to get wifi connection throughout my house..

I cant find any way to chat to anyone..

I cant find how to purchase extra eeros if I have to 

This was all supposed to be an upgrade now I can only use my laptop sitting near the eero

Please help  even if it is a phone number to someone who can

[Chris-TalkTalk]

Hi richrich6,

I'm sorry but the password characters that you've provided don't match those on our systems. If you don't know your Telephone Enquiry Password, please select the "i don't have a password" link to answer some different questions. Setting up your telephone password (https://community.talktalk.co.uk/t5/Articles/Setting-up-your-telephone-password/ta-p/2205212)

Thanks 

Chris

[Gliwmaeden2]

I'll re-escalate this for you, @richyrich6.

[richyrich6]

Yes it is..

[richyrich6]

I sent the info but not heard back..

I cant get any contact links from the website, Nor find anywhere to buy another eero

Cheers

[mrwrighty]

Is your Eero downstairs located in clear space on a shelf above the floor and not behind furniture or under a TV or shelf for example. 

[Debbie-TalkTalk]

Hi richyrich6

Apologies for this.

I will send you a Private Message to confirm some details so we can look at this for you.

Thanks

[richyrich6]

Sorry cant get it to work.. 

[Karl-TalkTalk]

Hi

Scroll down the page and you will see a big 'Get In Touch' Banner at the bottom, make sure you have any pop up blockers disabled for the page :

Guide to Full Fibre and FTTP | TalkTalk

Thanks  

Karl. 

[richyrich6]

I must be being thick but still cant find chat or a phone number or a page where I can purchase an eero

Heeelllllppppp Please

[Karl-TalkTalk]

Hi

Try the chat option at the bottom of the following page : 

Guide to Full Fibre and FTTP | TalkTalk

Thanks  

Karl. 

[richyrich6]

Thanks Karl.

How to I find live chat to the suggested dept.. I cant even find that option.

Cheers

[Karl-TalkTalk]

Hi

You should link the same model eero to the first, but give our future fibre teams a call or chat and see what options they can offer, depending on your package, you may be able to negotiate a second eero at a reduced price, or maybe even free.

Karl.