IKEV2 VPN not working

[Miranda16]

My work provides an IKEV2 VPN for access. This works for me anywhere apart from at home using my TalkTalk connection. 

I have spoken to the IT people and there is no fault at the office and the VPN is working for everyone else.

I have searched this forum and have found similar posts to mine that seem to indicate that a firmware update for the router resolves the problem. Can this be done for me please.

[nomfezeko-TT]

@Miranda16 , please refer to Keith's response above. 

-Fez. 

[Miranda16]

Yes please

[KeithFrench]

Hi @nomfezeko-TT 

You are very welcome.

[nomfezeko-TT]

Thank you so much for the support @KeithFrench 

-Fez. 

[KeithFrench]

Hi @Miranda16 

If you have the Sagemcom WiFi Hub 1 or 2, I have done extensive VPN testing on all firmware versions, including the current V208. I have found no issues at all. However, I cannot test yours as there does not seem to be any free IKEv2/IPSec VPN server addresses.

[nomfezeko-TT]

Hi there @Miranda16 , thank you for reaching out to us, just to make sure that I comprehend, you need assistance with updating your router's firmware?

-Fez.