NEED SOME HELP?

Miranda16 · ‎30-05-2025

My work provides an IKEV2 VPN for access. This works for me anywhere apart from at home using my TalkTalk connection.

I have spoken to the IT people and there is no fault at the office and the VPN is working for everyone else.

I have searched this forum and have found similar posts to mine that seem to indicate that a firmware update for the router resolves the problem. Can this be done for me please.

nomfezeko-TT · ‎30-05-2025

@Miranda16 , please refer to Keith's response above.

-Fez.

Miranda16 · ‎30-05-2025

Yes please

KeithFrench · ‎30-05-2025

Hi @nomfezeko-TT

You are very welcome.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

nomfezeko-TT · ‎30-05-2025

Thank you so much for the support @KeithFrench

-Fez.

KeithFrench · ‎30-05-2025

Hi @Miranda16

If you have the Sagemcom WiFi Hub 1 or 2, I have done extensive VPN testing on all firmware versions, including the current V208. I have found no issues at all. However, I cannot test yours as there does not seem to be any free IKEv2/IPSec VPN server addresses.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

nomfezeko-TT · ‎30-05-2025

Hi there @Miranda16 , thank you for reaching out to us, just to make sure that I comprehend, you need assistance with updating your router's firmware?

-Fez.

NEED SOME HELP?

IKEV2 VPN not working