I see you have posted on the full fibre board so assume you are a full fibre customer. Staff here do not have access to the full fibre systems so you will need to phone for help during opening hours.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
