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Is a moderm required?

Debs*****
First Timer
Private Message TalkTalk

on ‎10-06-2024 09:31 PM

Message 3 of 3

Newbie here and not tech savy.i have just ordered my full fibre.TalkTalk to send me eero pro 6. Do I need to buy a modem? I think my old router must have one built in because I certainly have never had a modem before. If I need  modem then why

are they not sending me one?? 

Thanks for any advise

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎11-06-2024 07:01 AM

Message 1 of 3

Hi Debs*****

 

I can see that ferguson has given you the answer. You will receive an ONT (fitted) at install.

 

Thanks

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ferguson
Community Star
Private Message TalkTalk

on ‎10-06-2024 09:59 PM

Message 2 of 3

If you have ordered FTTP then a fibre cable will be connected directly to your home, with what was is known as an ONT (Optical Network Terminal) installed inside. This effectively acts in place of a modem. And an eero, or other suitable router, will connect to that via an ethernet cable. All equipment will be supplied, as necessary. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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