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Loss of internet - Freedom Fibre CW8

kevocl
Popular Poster
Private Message TalkTalk
Message 7 of 7

Has anyone else in the CW8 area lost internet tonight. My ONT box has 10G-PON flashing constantly and the every so ofter the LOS led flashes red briefly and the cycle continues. 

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6 REPLIES 6

Message 1 of 7

Morning,

 

Thank you for the update 🙂

 

Michelle

 

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Message 2 of 7

I’ve just got off the phone with them. Hopefully an engineer visit will be able to sort it. 

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Message 3 of 7

Morning,

 

I'm sorry to hear this. Have you been in contact with our Freedom Fibre Team directly?

 

Thanks

 

Michelle

 

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kevocl
Popular Poster
Private Message TalkTalk
Message 4 of 7

No joy. The connection sometimes connects, but it’s as flaky as a Mary Berry sausage roll. 

 

Hopefully it’ll get resolved tomorrow. 

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kevocl
Popular Poster
Private Message TalkTalk
Message 5 of 7

I’ll give it a whirl

ferguson
Community Star
Private Message TalkTalk
Message 6 of 7

Have you tried switching it off for 30 minutes and then back on again to allow a full reset of the circuit? Subject to to that, the support team will pick this up tomorrow and advise further. 

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