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on 22-09-2024 09:00 PM
Has anyone else in the CW8 area lost internet tonight. My ONT box has 10G-PON flashing constantly and the every so ofter the LOS led flashes red briefly and the cycle continues.
on 23-09-2024 10:57 AM
Morning,
Thank you for the update 🙂
Michelle
on 23-09-2024 10:56 AM
I’ve just got off the phone with them. Hopefully an engineer visit will be able to sort it.
on 23-09-2024 08:05 AM
Morning,
I'm sorry to hear this. Have you been in contact with our Freedom Fibre Team directly?
Thanks
Michelle
on 22-09-2024 11:10 PM
No joy. The connection sometimes connects, but it’s as flaky as a Mary Berry sausage roll.
Hopefully it’ll get resolved tomorrow.
on 22-09-2024 09:48 PM
I’ll give it a whirl
on 22-09-2024 09:12 PM
Have you tried switching it off for 30 minutes and then back on again to allow a full reset of the circuit? Subject to to that, the support team will pick this up tomorrow and advise further.