Loss of internet - Freedom Fibre CW8

[kevocl]

Has anyone else in the CW8 area lost internet tonight. My ONT box has 10G-PON flashing constantly and the every so ofter the LOS led flashes red briefly and the cycle continues. 

[Anonymous]

Morning,

Thank you for the update 🙂

Michelle

[kevocl]

I’ve just got off the phone with them. Hopefully an engineer visit will be able to sort it. 

[Anonymous]

Morning,

I'm sorry to hear this. Have you been in contact with our Freedom Fibre Team directly?

Thanks

Michelle

[kevocl]

No joy. The connection sometimes connects, but it’s as flaky as a Mary Berry sausage roll. 

Hopefully it’ll get resolved tomorrow. 

[kevocl]

I’ll give it a whirl

[ferguson]

Have you tried switching it off for 30 minutes and then back on again to allow a full reset of the circuit? Subject to to that, the support team will pick this up tomorrow and advise further.