Lost internet

[MerlinBengal]

Urgent please. Lost connection@ 2358. All lights on on incoming box. Router red light. Tried the eeros and same. No connection when computer plugged straight into incoming box.

I internet fault. Lost phones obviously and I am carer for my 93 year old mum who is at risk/vulnerable.

Not my equipment.

[kanya-TT]

We are glad to hear that. Please call in whenever you need assistance, at TalkTalk we are always ready to help. 

Kanya

[MerlinBengal]

Morning all.

After multiple changes of routers, cables etc, it finally came back to life @0125.

So all is well again now. Maybe a software update or something was happening at the exchange? No matter, all working well again now after that 'episode' 😂

[kanya-TT]

Hey there, @MerlinBengal. Let's run checks for you. Are you at home? 

Kanya

[Gliwmaeden2]

See if switching off the ONT for 30 minutes helps the situation, @MerlinBengal.

Staff are on here from c 8am to follow up.