Missed calls

[Swat44?]

I am getting notification of missed calls on my land line but the phone does not ring. I turned off call blocker some time ago so I do not know why the calls are not getting through to me. I dont really want Talk Talk to decide who I shall speak to.

[Philile-TT]

@fr8ys thank you for the support. 

[fr8ys]

Which is VOIP, voice over internet protocol, in which case you will need to phone to resolve.

[Swat44?]

My phone plugs into the router.

[fr8ys]

Does your phone plug into the router to receive calls or are these still over the old copper network?

[Swat44?]

I am on full fibre and I do not get my calls VOIP whatever that means.

[fr8ys]

Sorry, I've just realised you have posted on the Full Fibre board.

Do you receive your calls I've VOIP?

If so then staff here will be unable to help as they don't have access to the full fibre systems, and you will need to phone them 

Try phoning 03451720074
Opening Hours:
Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

Thank you.

[Swat44?]

Profile page updated.

[fr8ys]

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you