Move from Talktalk Fibre65 to Talktalk full fibre150

[Grantos]

I am with Talktalk on Fibre65, but we now have full fibre in our area. I want to move my contract with Talktalk to full fibre 150, but cannot find where abouts I do this on my portal. The Fibre 150 is currently advertised at £28. I am 10 months into my 24 month contract with Talktalk fibre65.

[nomfezeko-TT]

Hi @Grantos , I am messaging to check if our Better Value team has been able to help with the upgrade and provide you with the information you needed?

-Fez. 

[nomfezeko-TT]

I understand your concerns @Grantos, please do contact the relevant team on the contact details provided below and they will further advise as you wish to upgrade, should you need further support or clarity, please never hesitate to get back to us and we will be here to help you. 
 

You can get in touch with our Better Value team using the number below:

03451720088
Monday - Friday 9am - 7pm; Saturday - 9am - 6pm; Sunday - Closed
How to contact TalkTalk Broadband


-Fez. 
 

[Grantos]

I have just checked the upgrade to full fibre 150 and states £32, which I am not happy with, as I have been a customer of yours for nearly 20 years and you are advertising it at £28. Looks like I will have to look for a new provider unless you can drop to £28 as stated on your Taltalk opening pages.

[Grantos]

If you could😊

[nomfezeko-TT]

I understand what you mean and thank you for reaching out to us regarding your interest in upgrading to Full Fibre 150. I understand that you’re currently on the Fibre65 plan and would like to switch to the new plan available in your area.

To upgrade your service, please follow these steps:

- Go to the TalkTalk website and log into your account using your credentials.

- Once logged in, look for the 'My Services' or 'Manage My Services' option in your account dashboard.

- In this section, you should see options related to your current plan. Look for any prompts or links that mention upgrading to Full Fibre 150.

If you’re unable to find the upgrade option online, I recommend contacting our Better Value team directly. You can reach us via phone or live chat, and we’ll be happy to assist you with the upgrade process.

Our team will then further provide you with all the necessary information regarding the upgrade. Would you like for me to provide you with their contact details for further assistance?

-Fez. 


 

[Grantos]

I would like to check if the cost would be still £28 for the Talktalk150, if not I would stay with my Fibre65 and start to look for another provider that will give me the full fibre and they would pay off my remaining contract with Talktalk.

[nomfezeko-TT]

Hi there @Grantos , thank you for reaching out to us about this, if you cannot do this on your portal, we have a team that can help you, would you like for our team to support you get this done?

-Fez.