New installed Fibre - not worked from day one - PON light always blinking

[Minipuft77]

Had my new Fibre installed on Thursday - engineer was brill as he stayed in late to complete it but he had issues getting the PON light to stay on solid Green - then briefly it did (about an hour) we attempted to set up the eero router but it never saw the internet. He had to go as getting late - then the PON light started to flash again - contacted chat support who has said there on it to sort out and wait 48hrs - looking at topics on here I’m starting to worry this might be on ongoing issue that will take days/weeks to sort out. Any help to best sort this out would be amazing.

[Chris-TalkTalk]

That's great news Minipuft77, thanks for letting me know

Chris

[Minipuft77]

Hi Chris, after letting my frustration be known, someone at talktalk has finally sorted it and I am up and running - thank you for following up for me 

[Chris-TalkTalk]

Hi Minipuft77,

I've sent you a PM

Chris

[Minipuft77]

update 

since this first post and being concerned my issues might not get sorted - guess what it hasn’t - I am now being told after an 1hr on the phone to wait another 24hrs - what I’m i waiting for - someone to personally deliver the internet personally rather than down a cable! 

[Minipuft77]

Hi 

I believe I replied back to that check - but didn’t here back.

But as first feared - I still have no internet after day one and after an 1hr call today - I get told to wait a further 24hrs - I am really annoyed now…

[Chris-TalkTalk]

OK thanks, I've sent you a PM to confirms some details so that we can look into this further

Chris

[Minipuft77]

Hi - the lights on are - power, and my lan the PON is just flashing. 

[Chris-TalkTalk]

Hi Minipuft77,

I'm sorry to hear that you're experiencing problems with your service. Which lights are currently on, on the ONT?

Chris

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

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