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No Internet - Can't get through to support

dub_dee
Team Player
Private Message

on ‎15-01-2026 06:52 PM

Message 3 of 3

I've had no internet all day, originally they said wouldn't help because I'm using my own router. I've now got the TalkTalk router plugged in and still not internet. It's got a solid orange light which I've read is a fault with a line.

 

Is there anything that can be done to escalte this?

 

Thanks

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2 REPLIES 2

Mandisa-TT
Support Team
Staff
Private Message

on ‎16-01-2026 07:05 AM

Message 1 of 3

Hi @dub_dee I'm sorry to hear this, I will be able to look into this for you, please confirm if you are at home.

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ferguson
Community Star
Private Message TalkTalk

on ‎15-01-2026 07:07 PM

Message 2 of 3

Sadly not here I'm afraid. The phonelines will be closed now, but Live chat is available until 9:00pm.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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