No internet. Modem PON light solid green

[DHA_UK]

My eero router showed a red light and all my devices lost internet connection. Directly connecting the LAN cable to my modem gives no connection but the PON light is solid green. 

assume this will be an engineer visit? 

[mandisa1-TT]

Thank you so much for the support @Gliwmaeden2 

[Gliwmaeden2]

@DHA_UK, the automated response on the phone gives you the option to receive a text, which then opens in Chat when you click on it (as in my previous post), or just use the link you were given by staff which should show a Chat Now button.

 

You need to allow pop ups and disable ad blockers for this to work.

Check opening hours too, listed in post 2. Let us know how you get on. 

[Gliwmaeden2]

Mine worked. Try typing this in, @DHA_UK:

 

[DHA_UK]

Same automated message on that number

the Link provided has no button to click for live chat

[Mandisa-TT]

I'm sorry to hear that, here is the number to our customer service department 03451720088 they will be able to put you through to the Full Fibre Team or you can use the link provided on the last post and chat to us.

[DHA_UK]

Automated message when selecting technical support on that number. 

[Mandisa-TT]

Hi @DHA_UK I understand that your eero router is showing a red light, and you’re experiencing connectivity issues despite the solid green PON light. Since you are on a full fibre connection, please reach out to the support team below for assistance:

Contact Number: 03451720074  

Opening Hours: 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

Another option is to use the below link to chat to our live chat advisors who are always ready to assist with your issue.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529