On Thursday 5th December, my connection suddenly dropped. I contacted support and they said that everything was fine at their end, the issue was with the router and they would send a new one. However, the connection came back a couple of hours later without me doing anything, seems unlikely that the issue was at my end.
Fast forward to today, the new (unnecessary) router arrived, I plugged it in and it was working fine. But then this evening the connection has dropped again for no apparent reason, and it doesn't matter which of the two routers I plug in. Both routers were working fine about 4 hours ago. Also I can't run a line test through the website because apparently I have an open case (even though the case is showing as closed when I check the status).
Seems to me that the most likely explanation is that there is a problem at Talk Talk's end with intermittent connections dropping.
