I have had no internet service since 29/1/25
router flashing orange constantly. At first i was told a new router required, arrived 4 days later, swapped out with old router, still same issue.
the following 3 weeks have been a stream of live chats/phone calls, where im told its a fibre issue, the engineers from city fibre ( 3 separate visits!!) state its a talktalk issue. So someone is lying to me or both are inept at their job
Every call i do the same checks, reboots, fixes, nothing changes , i’m trapped in an endless deja vu cycle
i have a formal complaint open, was due to receive a call from Sinen Halanh Ngubane today, did they call?? Of course not, another stellar example of the sheer incompetence being displayed.
I have had to pay for mobile data been unable to work from home, so had to make unplanned trips into the office. I will be expecting to be compensated for this & will also be prioritising finding a new provider.
Posting this as a last gasp attempt to get my issue resolved. I cannot begin to express the sheer anger, frustration, and utter sense of defeat i am currently feeling trying to deal with customer service on this.
