No internet

[shaunduro123]

I have no internet for over 24 hours. I have been on TalkTalk live chat for 2 hours yesterday checking the complete set up, checking the external line and internal line, I have changed micro filters, plugged into the test socket, turned the router off for 30 minutes tried to reset the router and nothing has worked 

I’m now having to wait for an open reach engineer but reading other topics, I believe the router is faulty but talk talk will not send a new one anyone else much joy?

[shaunduro123]

Thanks for the reminder although it will depend when the router arrives I suppose it it arrives after noon in two days time (Wednesday) it would be too late 

[Debbie-TalkTalk]

Hi @shaunduro123 

You're welcome 🙂

Debbie

[Gliwmaeden2]

@shaunduro123, remember to cancel the engineer visit if it is no longer going to be necessary, after testing the router.

You need to cancel by noon the day before the appointment. 

[shaunduro123]

Thanks very much for your help! 

[Debbie-TalkTalk]

Hi shaunduro123

I have sent the router to the address linked to the telephone number in your Community Profile.

Thanks

Debbie

[Gliwmaeden2]

Staff have your details from your completed community profile, @shaunduro123.

[shaunduro123]

Thank very much!  

can you advise you all my details to send the router too?

[Debbie-TalkTalk]

Hi @shaunduro123 

Thanks for your reply.

The replacement router is on its way, please allow 48hrs for this to arrive.

Please let us know how you get on.

Debbie

[shaunduro123]

Hi Debbie 

TalkTalk have arranged for an open reach engineer before even trying a replacement router which I have stated will not reset 

can you please arrangement for a replacement router?

[shaunduro123]

Hi Debbie 

TalkTalk have arranged for an open reach engineer before even trying a replacement router which I have stated will not reset 

can you please arrangement for a replacement router? 

[Debbie-TalkTalk]

Hi @shaunduro123 

I'm sorry for the delay.

Have Openreach contacted you about this fault?

Would you like me to order a replacement router for testing?

[shaunduro123]

Thank you i have now completed this 

[Gliwmaeden2]

Some staff are back tomorrow, @shaunduro123 but it is a Bank Holiday in parts of the UK, so not full strength support before Tuesday. 

For them to identify your account, make sure that you have completed your community forum profile details with your Talktalk landline number or account number. 

Go via your avatar; settings; drop down menu....Personal Information. SAVE CHANGES.