No wifi for over 24 hours and counting

[Shaz369]

So my wifi went down yesterday at 1015am. I received several texts giving me various updates times from 4pm, 7pm, then saying it was fixed then the last one saying it won't be fixed until 22 Dec at 7pm. This is outrageous and I have never experienced an outage in London for more than a few hours from any broadband provider in years so was shocked. Tried the bot messaging service since 4.15pm yesterday and finally got an agent who told me that my account had been taken over by some utility company and I must contact them. Obviously I was not happy so challenged and got another agent who gave me openreach numbers and said to ring them. I did that and was directed to the bot again and when I told the agent they were silent foe ages and so I hung up. I cant speak to anyone and I need to work, in fact I ended up taking unpaid leave until this is sorted or I find another provider. THIS IS MY LAST RESORT. CAN SOMEONE PLEASE SORT THIS OUT IMMEDIATELY. As it it looks like I will have to take another day off. I cannot afford this and should be compensated. The bot said that I was notified of the takeover twice but I did not receive any notifications. Google says that talktalk has been sold off in various parts so what is going on? Your customer deserve to know. You have taken my money and this is not what I paid for. I AM AT THE END OF MY THETHER! PLEASE HELP. 

[Shaz369]

And still waiting for the call. Its fine. You can *@#][!![]'#[@#]!* off! Im getting BT delivered on Monday. *@#][!![]'#[@#]!* your stupid service and your rubbish staff. No need for me to come on here and spice up your boring lives. *@#][!![]'#[@#]!* off and goodbye 

[amahle-TT]

@Gliwmaeden2 thank you!

[Gliwmaeden2]

@Shaz369,

The forum staff are not authorised to make calls. Their support is through the online forum only.

Only once it's escalated to the Complaints team do you get someone calling, managing your case.

That process takes over then from forum support.

[amahle-TT]

Please do refer to your private messages to know more about our complaints process.

[Shaz369]

*@#][!![]'#[@#]!* patronising. Just *@#][!![]'#[@#]!* off! I'm done. I am putting in a complaint and getting in touch with the ombudsman. This company is already in trouble so so be it. 

[amahle-TT]

We do apologize for any inconvenience caused; I have checked on your account, and your issue has been escalated. Bear with us as the correct team will be in contact thanks.

[Shaz369]

I am still awaiting a call from you guys from Tuesday, you are taking the *@#][!![]'#[@#]!* with me. You know your company is folded and have been told not to tell your customers. Hence all this *@#][!![]'#[@#]!* running around you're making me do. Just lying all the time to your customers. You lot should rot in hell!

[Shaz369]

I have called the number several times and am directed back to the website. Did you do the test? I just called again and the same thing happened. You know I would not be able to talk to anyone. You are giving me the run around. Why would you do this?

[amahle-TT]

Should you require call services Here is the number to our customer service department 03451720088 who will be able to assist you moving forward, you can contact them between the times Monday - Friday 9am - 7pm; Saturday - 9am - 6pm; Sunday - Closed.

[Shaz369]

Yes I am at home. Why can't you just call?

[nambuso-TT]

I can run checks for you for now to determine the cause of the issue. Please confirm if you are messaging us from home where the TalkTalk services are installed. Thanks 

[Philile-TT]

@Shaz369 I have sent you a private message as I require a few private information. I am going to be escalating your fault. 

[Philile-TT]

@Gliwmaeden2 thank you for the support. 

[Shaz369]

Thank you for taking thr time to help me. 🙏🏾 

[Gliwmaeden2]

@Shaz369,

https://help-centre.talktalk.co.uk/Billing_and_Payments/Check_my_bills_and_usage/About_your_auto_com...

The above link gives details of compensation for complete loss of service, but you'll see that there's an initial period that wouldn't be compensated  - it's to give engineers a chance to sort things.

Forum staff will be on here to reply from c 7am.

There's no particular compensation for loss of earnings as residential contracts didn't catch up with the concept of more people working from home. 

Check the details in the Ts&Cs, linked at the bottom of any Talktalk page.