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No wifi

JennyR
Whizz Kid
Private Message TalkTalk
Message 54 of 54

I am currently connected on my iPad to the hot spot on my phone.  My talktalk wifi will not connect to anything (weak security on iPhone 15 pro max iOS 17.4.1 or my iPad)  and has also disconnected all my wildlife cameras, Alexa up and downstairs, etc etc. so many devices are not working. There is no wifi connecting even 3 metres from the router.  The Ethernet connections are fine.

 

i have been told various things via chat - one stating that the talktalk t-link extender has an error although that cannot be the only problem.  They promised a new extender on the 3rd June. If that is the problem then why have I not received it.  

I spoke to various chat people yesterday for TW0 HOURS, only to be told eventually by one of them that talktalk has run out of extenders. What a waste of time and effort.

 

Please help as this is just not a good ‘full fibre’ service. What is going on?


I cannot live without a consistent fast broadband service, can somebody sort this out, please.

53 REPLIES 53

JennyR
Whizz Kid
Private Message TalkTalk
Private Message TalkTalk

Message 41 of 54

Hope this is better



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KeithFrench
Community Star
Private Message TalkTalk
Message 42 of 54

Hi @JennyR 

 

Photos are no good I am afraid, they must be screenshots. I assume that you are using Windows, then please use the snipping tool within Windows to get them.

 

To see the device listing in Advanced settings go to:-

 

Dashboard > See Wi-Fi Settings > Manage Advanced Settings

 

It will appear in the Ethernet section:-

 

Adv settingsAdv settings

 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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JennyR
Whizz Kid
Private Message TalkTalk
Private Message TalkTalk

Message 43 of 54

Hope you can see the attached

 

screen photo of just by one of them cameras

 

 



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Message 44 of 54

Just sent one image - now going to cameras

 

Jenny

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Message 45 of 54

I was just able to connect the cameras one by one - signal showed 77% to 98% depending on location. I didn’t connect them to the extender in. Networks but I presumed the extender was helping the connection because I was able to watch bluetits lay and hatch her eggs and the hedgehogs but currently not able to connect anything.

i shall do some screenshots from the wifi analyser.

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JennyR
Whizz Kid
Private Message TalkTalk
Message 46 of 54

Hi

where would I find the extender in Manage Advanced Settings?

would it show in Guest Access

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KeithFrench
Community Star
Private Message TalkTalk
Message 47 of 54

I need to work out what has failed.

 

  • Should the cameras connected to the extender or the Sagemcom?
  • Does the Extender appear as a device in the Sagemcom's Advanced settings page?

 

Can you PM me some screenshots from the WiFi analyser somewhere near the cameras? No, I don't expect you to get a ladder out & take your phone up to the eaves of your house! Just from somewhere outside should do. You will have to remind me of your network name as well.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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JennyR
Whizz Kid
Private Message TalkTalk
Message 48 of 54

Hello

yes it is the talktalk brand.

 

i have checked the router and the settings show they are correct for 2.4ghz and 5ghz on tve Sagemcom router. 

wifi has connected up to 10. Metres away since last night but nothing just outside the back door so no streaming or cameras outside.

 

i am not sure if the extender is on the same electric ring circuit as the router.

 

i have reset the extender and it hasn’t made any difference

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KeithFrench
Community Star
Private Message TalkTalk
Message 49 of 54

Hi @JennyR 

 

I assume that the D-Link is the TalkTalk branded extender. This has a bug in it that whilst there might seem like a WiFi connection to your devices, very low speeds can be achieved through it. It's Ethernet port will still be fine. All you can try is to reboot it. Does the extender connect to a power point that is on a different electrical ring circuit to the one at the router end?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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JennyR
Whizz Kid
Private Message TalkTalk
Message 50 of 54

It is a Sagemcom Fast 5464 router and extender D-Link DHP-W610AV

 

It is now nearly 11pm and WiFi has just automatically connected on my iPhone and iPad and the warning of ‘weak security’ has disappeared- does that mean that something has been adjusted talktalk end??

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KeithFrench
Community Star
Private Message TalkTalk
Message 51 of 54

Hi @JennyR 

 

That is why I really need to see some analyser screenshots so that I can hopefully see what is happening. Please can you tell me, or PM me, what router and TP-Link extender you have?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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JennyR
Whizz Kid
Private Message TalkTalk
Message 52 of 54

Hi Keith

 

Thank you for reply.

 

Things seem to have settled after receiving the t/link extender, I connected my four wifi wildlife cameras and all my other devices and although there were a few disconnections, they were mostly working fine.

 

Then wifi got worse and everything started to disconnect and on the 3rd June I was told that the extender was showing an error and they promised to send a new and upgraded one.

 

Since 3rd June WiFi signal has only reached approx 3 metres from the router. So I have had no wifi in the rest of the house for most of my devices. I really don’t understand what is going on.

 

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KeithFrench
Community Star
Private Message TalkTalk
Message 53 of 54

Hi JennyR

 

I can't remember what router or TP-Link extender that you have. The weak security message is covered by a sticky of mine at the top of this board, but here it is:-

 

https://community.talktalk.co.uk/t5/Full-Fibre/Weak-Securirty-warning-on-Apple-iOS-and-Windows-10-or... 

 

I assume that you have my guide from your threads before, if so, please can you PM me a set of screenshots from it to determine the problem?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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