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NEED SOME HELP?

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No wifi

Message 2 of 2

I spent 2hrs on chat and discovered after many tries there is internet coming into the property, an ethernet connect direct to a PC works. This took an hour. I was told several times  to reset router and they were checking it remotely and finally to turned internet box and router off vfor 20 minutes. I suggested it was a router problem. During those 20 minutes they disconnected the Chat and router still not connecting. I have borrowed a router and it connected straight away How do I get TalkTalk to replace the router without spending hrs on Chat?

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ferguson
Community Star
Private Message TalkTalk
Message 1 of 2

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

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